bd65 Privacy Policy
Your personal information is completely safe with us. This policy provides a full description of how bd65 collects, uses, and protects your information.
bd65 is a trusted online gaming platform in Bangladesh. We believe that every user's personal privacy is a fundamental right. In this privacy policy, we describe in detail how we collect your personal information, why we use it, with whom it may be shared, and what steps we have taken to protect your information.
This policy applies to the bd65 website (https://bd65.cam), the mobile site, and all services under bd65. If you disagree with any part of this policy, please stop using our services and contact our support team.
1 What Information We Collect
We collect various types of information when you create an account, make transactions, or use gaming services on bd65. This information is divided into two main categories:
1.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport details (for identity verification)
- Payment information — bKash, Nagad, or Rocket number
- Any other information you provide yourself
1.2 Automatically Collected Information
- IP address and device identifier
- Browser type, operating system, and device language settings
- Time of site access, page view patterns, and session duration
- Information collected through cookies and similar tracking technologies
- Gaming history, bet amounts, and win/loss records
- Deposit and withdrawal transaction information
2 Purpose of Data Collection
We use your information only for specific and legitimate purposes. Your information may be processed for the following reasons:
2.1 Account Management and Verification
We verify your identity to create, manage, and secure your account. This ensures that only the actual account owner can access the account and prevents unauthorized use. bd65 only allows individuals aged 21 or above to open an account.
2.2 Financial Transaction Processing
Payment-related information is used to correctly process deposit and withdrawal requests and to prevent fraudulent activity.
2.3 Customer Service
Your information is used to resolve your issues, handle complaints, and assist you through 24/7 live chat support.
2.4 Responsible Gaming
By analyzing gaming history, we can identify potentially problematic gaming behavior and provide support when needed. This is an integral part of our responsible gaming policy.
2.5 Security and Fraud Prevention
We analyze log data and behavioral information to detect and prevent suspicious activity, money laundering, or account hacking attempts.
2.6 Service Improvement
Overall usage patterns are analyzed to improve user experience, develop new features, and enhance platform performance.
3 Data Sharing and Third Parties
bd65 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
3.1 Payment Providers
The financial information needed to process transactions through payment gateways such as bKash, Nagad, and Rocket is shared with the respective service providers. This information is used solely to complete the transaction.
3.2 Technology Partners and Game Providers
Anonymized gaming data may be shared with game developers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. This data never directly identifies you.
3.3 Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from investigative authorities, or applicable legal requirements. In such cases, we will disclose only the minimum necessary information.
3.4 Business Transfers
If bd65 undergoes a merger, acquisition, or sale of assets, user information may be part of the transferred assets. However, this privacy policy will remain in effect under the new ownership and you will be informed in advance.
4 Data Protection Methods
bd65 has adopted the highest technical and organizational measures to protect your information. Our security infrastructure is as follows:
4.1 Encryption Technology
All data is stored and transferred using SSL (Secure Socket Layer) encryption technology. This ensures that all information transmitted between your browser and our servers remains fully protected.
4.2 Access Control
Only authorized personnel can access your personal information, and only when required for their work. All staff are bound by strict confidentiality agreements.
4.3 Data Storage
Your information is stored on secure servers that undergo regular security audits. Firewalls and intrusion detection systems are used to prevent unauthorized access.
4.4 Password Protection
Your password is never stored directly — it is transformed using advanced hashing algorithms that cannot be reversed.
5 Cookie Policy
bd65 uses cookies and similar technologies to operate the website effectively. Cookies are small text files stored on your device.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They maintain your login session and ensure security. Disabling these cookies will prevent the site from working properly.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings, such as language preference and display settings. They make your browsing experience more convenient.
5.3 Analytics Cookies
Anonymized analytics cookies are used to understand which parts of the site users visit most and where issues arise. This information helps improve the quality of the site.
5.4 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some services.
6 Data Retention Period
How long we retain your information depends on the type of information and the purpose for which it was collected.
6.1 Account Information
Your registration and identity verification information is retained for as long as your account is active. Even after the account is closed, some information may need to be kept for a set period for regulatory reasons.
6.2 Financial Transaction Information
Records of financial transactions are retained for the mandatory period required under Anti-Money Laundering (AML) regulations.
6.3 Gaming History
Your gaming history is retained for responsible gaming monitoring and dispute resolution purposes.
6.4 Marketing Information
If you opt out of marketing communications, we record this preference to prevent unwanted contact in the future.
7 Your Rights
You have the following rights regarding your personal information, and bd65 respects these rights:
7.1 Right to Access
You have the right to know what information we hold about you and why. If you contact our support team, we will inform you within a specified timeframe.
7.2 Right to Correction
You have the right to request correction of any inaccuracies in your information. This can be done through account settings or via the support team.
7.3 Right to Deletion
In certain circumstances you may request deletion of your information. However, it may not be possible to delete all information due to legal obligations.
7.4 Right to Object to Processing
You have the right to object to the use of your information for marketing or other optional purposes.
7.5 Data Portability
You have the right to request a copy of your information and, if needed, to have it transferred to another service.
8 Protection of Minors
bd65 strictly does not provide services to individuals under the age of 21. We do not knowingly collect information from any minor.
If we become aware that a minor is using the platform, we will immediately close that account and delete the associated information. If a parent or guardian suspects that their child is using this platform, please contact us.
During the age verification process, we confirm each user's age through their national ID or other government-issued documents.
9 Third-Party Links and Services
Game provider software is integrated into the bd65 platform. These third-party services have their own privacy policies. bd65 is not responsible for the privacy practices of these third parties.
You are advised to read the privacy policy of any third-party service before using it. However, we only work with trusted and recognized providers who comply with industry standards.
10 Policy Changes
bd65 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- Through a notification banner on the website
- By sending a message to your registered email address
- Through a pop-up notification when you log in to your account
The updated policy will take effect from the date it is published. Continued use of the platform after the change will be taken as your agreement to the new policy.
Previous versions of this policy may be available upon request. Contact us at: [email protected]
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team is always ready to assist you.
24/7 support available in Bengali
[email protected]
Generally within 30 business days